Data Protection

Unibet Privacy Policy – Our Commitment to Protecting Your Information

Unibet takes the protection of your personal data seriously. This privacy policy explains exactly what information we collect, how we use it, and how we keep it secure.

Last Updated: January 2026 Published in Bengali GDPR Compliance
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Important Notice: This Privacy Policy describes how your personal information is handled when you use the Unibet platform. By using the platform, you are considered to have agreed to this policy.
1 Roles & Definitions

Welcome to Unibet. We know your personal data matters to you, and we want to be completely transparent about what we do with it, what we don't do, and why. This isn't a document full of legal jargon — we've made every effort to explain everything in plain, straightforward English.

Key definitions used in this policy:

  • Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, or IP address.
  • Processing: Any activity involving the collection, storage, use, analysis, or deletion of your data.
  • Data Controller: The Unibet platform, which determines the purpose and means of processing your data.
  • Third Party: Any individual or organization other than Unibet.
  • Cookie: Small data files stored on your device while browsing the website.

This Privacy Policy applies to the Unibet website, mobile app, and all associated services. We follow international data protection standards and place your privacy above our business interests.

2 What Data We Collect

Unibet collects information from you in various situations. The table below shows what type of data is collected and why:

Data Type Example Time of Collection
Identity Information Name, date of birth, NID number During Registration & KYC Verification
Contact Information Mobile number, email, address At the time of account registration
Financial Information BKash/Nagad number, transaction history During Deposit/Withdrawal
Technical Information IP address, device information, browser While using the platform
Behavioral Data Gaming history, betting patterns While active on the platform
Communication Records Chat logs, email correspondence While seeking support

We only collect the data we genuinely need to deliver our services. Gathering information beyond that is against our policy.

3 How We Use Your Data

Unibet uses your personal data only for specific, legitimate purposes. Below is a full list of how we use your information:

  • Account Management: To create and maintain your profile, verify logins, and ensure account security.
  • Transaction Processing: To process deposits and withdrawals and to maintain your transaction history.
  • Identity Verification (KYC): To prevent fraud and comply with anti-money laundering regulations.
  • Customer Support: To handle support requests and manage complaints.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (only with your consent).
  • Platform Development: To analyze user experience and improve service quality.
  • Legal Obligations: To meet regulatory authority requirements.
  • Responsible Gaming: To identify problematic gaming behavior and provide timely support.
Good to Know: Unibet never sells your data or shares it with third parties for advertising purposes.
4 Data Sharing & Disclosure

Unibet only shares your data in strictly controlled circumstances. Limited sharing may occur in the following cases:

  • Payment Provider: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
  • Identity Verification Service: Authorized third-party verification services to complete the KYC process.
  • Law Enforcement: Where required by a court order or government directive.
  • Regulatory Authority: To meet licensing requirements or for audit purposes.
  • Technology Service Provider: Authorized partners for server hosting and cybersecurity.

Every third-party provider is contractually required to adhere to data protection standards equal to or higher than our own. We regularly audit our partners' security practices.

5 Cookies & Tracking Technologies

Unibet uses cookies on this website. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

  • Essential Cookies: Required for core platform functionality, such as maintaining login sessions. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language selection or display settings.
  • Analytics Cookies: To understand site usage — such as which pages users spend the most time on and which features are used most.
  • Security Cookies: To detect suspicious login attempts or fraudulent activity.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Unibet does not use any third-party advertising tracking cookies. Your browsing behavior is never shared with advertisers.
6 Data Protection & Security

Unibet employs multiple layers of security to protect your data. Our security measures are regularly updated and audited by independent third-party experts.

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
  • Two-Factor Authentication (2FA): Mobile OTP verification is mandatory for sensitive operations.
  • Secure Data Centers: Your data is stored in secure, internationally certified data centers.
  • Regular Security Audits: External cybersecurity experts regularly audit our systems.
  • Access Control: Only authorized staff can access your data, and every access is logged.
  • Data Minimization: Data is not retained beyond the required period and is automatically deleted after the specified timeframe.

In the event of a cybersecurity incident, we are committed to notifying affected users within 72 hours.

7 Your Data Rights

Unibet believes you should have full control over your data. Here is a complete overview of your rights:

Your Rights

Full Control Over Your Data

Unibet grants you all of the rights listed below. To exercise any of them, please contact our support team.

Right to Access

You can request to view all the data we hold about you at any time. We will provide a complete copy within 30 days.

Right to Rectification

If any of your data is inaccurate, you can request a correction. We will fix it promptly and confirm the update with you.

Right to Erasure

Your personal data will be deleted upon request, unless we are required by law to retain it. Data is also automatically deleted after a set period following account closure.

Right to Object to Processing

You may object to your data being used for marketing or profiling purposes. Your objection will be acted on immediately.

Right to Data Portability

You can request a download of all your data in a readable format (CSV or JSON).

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily suspended.

Our Commitment

What Sets Unibet's Privacy Policy Apart

We go beyond policy — we actively work to protect your data.

Zero Data Sale Policy

Unibet never sells your personal data to third parties. Your information is used solely to improve your experience — never shared with any advertising network.

End-to-End Encryption

Every transaction and piece of personal data is encrypted using 256-bit SSL technology. This information cannot be read by hackers.

Minimum Data Collection

We only collect data that is strictly necessary to provide our services. Collecting unnecessary information goes against our core principles.

Rapid Incident Notification

In the event of any security incident, we will notify you within 72 hours and take immediate protective measures.

Easy Rights Exercise

To exercise any of your data rights, simply contact our support team. We are required to respond within 30 days.

Regular Transparency Reports

Unibet regularly reviews its privacy practices and updates this policy to reflect any necessary changes.

8 Children's Privacy

Unibet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

  • Age is verified at registration, and accounts cannot be created for users under 18.
  • If we become aware that any minor's data is present in our system, it will be deleted immediately.
  • If parents have any concerns, they can contact our support team — we will investigate promptly.
For Parents: If you notice Unibet being used on your child's device, please contact us. Child safety is our highest priority.
9 Policy Changes & Updates

We may update this privacy policy from time to time. When changes are made, our process is as follows:

  • For significant changes, you will be notified by email or SMS at least 14 days in advance.
  • The "Last Updated" date at the top of this page will always reflect the most recent revision.
  • Minor changes (such as spelling corrections or clarifications) may not be notified separately.
  • Continued use of the platform after an update is considered acceptance of the revised policy.
  • To view previous versions, please contact the support team.

We recommend reviewing this page regularly, especially when you start using a new feature.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

  • Email: [email protected] (typically responds within 24–48 hours)
  • Live Chat: Click the chat icon at the bottom right of the platform (available 24/7)
  • Complaints Resolution: Complaints submitted by email will receive a formal response within 30 days

If we fail to respond within the required timeframe, you have the right to file a complaint with the relevant regulatory authority. We always take your concerns seriously and are committed to resolving them as quickly as possible.

To submit a privacy request: Send an email to [email protected] with the subject line "Privacy Request".
FAQ

Privacy FAQs

No, never. Unibet does not sell your personal information to any third party. We use your data solely to provide you with our services. We have no data-sharing agreements with any advertisers or data brokers.

After account closure, certain data (such as financial transaction records) must be retained for a set period (typically 5 years) to meet legal obligations. Once that period has passed, the data is permanently deleted. Marketing-related data is deleted immediately upon account closure.

No. Unibet only collects information you directly provide and data naturally generated while browsing the website (such as your IP address). We have no access to your device's camera, microphone, or files.

To stop any promotional communications, contact our support team via live chat or email. You can also update your notification preferences from Account Settings. Please note that critical transaction and security alerts cannot be disabled.

Send an email to [email protected] with the subject line "Data Access Request". We will send you a readable digital copy of all your data within 30 days. You may be asked a few questions to verify your identity.
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