Unibet Terms & Conditions – Complete Guide

Unibet is an international-standard online gaming and betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") govern the relationship between Unibet ("we", "us", "the Platform") and members ("you", "the user").

Key definitions used in these Terms:

• Platform: The Unibet website, mobile app, and all associated services.
• Member/User: A person who holds a registered account with Unibet.
• Account Balance: The total funds held in a member's wallet.
• Bonus Funds: Funds received through promotions that are withdrawable subject to specific conditions.
• Wagering Requirement: A wagering requirement that must be met before a bonus can be withdrawn.
• KYC: Know Your Customer – the identity verification process.

By using Unibet's services, you fully agree to these Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy. If you disagree with any part of these terms, please refrain from using the platform.

To open an account with Unibet, you must meet the following eligibility requirements:

• You must be at least 18 years of age. Account registration by minors is strictly prohibited.
• You must be a real individual — registration as a corporate entity or bot is not permitted.
• Each person may register only one account. If multiple accounts are found under the same person, all accounts will be closed.
• All information provided at registration must be accurate and up to date.
• Users from regions where online gaming is prohibited by law are not permitted to use Unibet.

A valid mobile number or email address is required at registration. Unibet may request KYC verification at any time. Withdrawals may be temporarily suspended until verification is completed.

Unibet supports all major mobile banking methods in Bangladesh. Deposits are generally processed instantly. The following payment methods are accepted:

• BKash – Minimum deposit BDT 500
• Nagad – Minimum deposit BDT 500
• Rocket – Minimum deposit BDT 500
• Bank Transfer – Minimum BDT 1,000 (processing time 1–2 business days)

Before making a deposit, ensure the payment method is registered in your own name. Deposits from third-party payment methods are not permitted. If a deposit fails, contact our support team. Do not attempt the same transaction multiple times.

Unibet does not charge any deposit fees. However, your payment provider may apply their own charges, which are solely the user's responsibility.

Unibet's withdrawal process is straightforward and transparent. The following conditions apply before withdrawing your winnings:

• KYC verification must be completed before any withdrawal can be processed.
• Minimum withdrawal amount is BDT 500.
• Maximum daily withdrawal limits are determined by VIP tier.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be delayed if there is an active bonus on the account.

Withdrawal requests are typically processed within 24 hours. VIP members enjoy faster processing — usually within 4–6 hours. If additional security verification is required, processing time may be extended, but Unibet will notify the member accordingly.

Unibet regularly offers a range of bonuses and promotions. Each bonus comes with its own specific terms. The following general rules apply to all bonuses:

• Each bonus can only be claimed once, unless otherwise specified.
• The wagering requirement for the welcome bonus is typically 20–35 times the bonus amount.
• If wagering is not completed within 30 days of claiming the bonus, the bonus will be forfeited.
• Winnings earned using bonus funds are subject to wagering requirements before withdrawal.
• Claiming bonuses through multiple accounts will result in all bonuses being cancelled.
• The maximum withdrawal limit for free spin winnings is determined by the terms of the specific promotion.

Unibet reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse or strategic betting is detected, the bonus and any associated winnings will be forfeited.

All games on Unibet operate using internationally certified Random Number Generator (RNG) technology. Each game round is entirely independent and not influenced by previous results.

• The use of bots, automated software, or any related strategies is strictly prohibited.
• Any attempt to manipulate game outcomes will result in account closure.
• Colluding with other members to place bets is considered fraudulent activity.
• If a technical error causes an abnormal game outcome, Unibet reserves the right to void the affected bet.
• Using match-fixing or insider information to place bets in Sports Betting is strictly prohibited.

Unibet has its RNG regularly tested by independent third-party auditors. Game fairness certificates are available to members upon request.

Unibet believes gaming should be entertaining, never a source of harm. We treat responsible gaming as a core principle and provide the following tools to support it:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 30 days.
• Self-Exclusion: Temporarily suspend your account for a defined period.
• Reality Check: Periodic pop-up reminders at set intervals.

If you feel that gaming is getting out of your control, contact our support team immediately or Responsible Gaming View full details on the page.

Unibet reserves the right to suspend or permanently close an account under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Providing false or incomplete information.
• If there is suspicion of money laundering or any other financial crime.
• Abusing the bonus system.
• Harassing other members or staff.
• Upon the member's own request to close the account.

Any valid balance remaining at the time of closure will be returned to the member, unless it needs to be held pending an investigation. To appeal a closed account, please contact the support team.

For any disputes or complaints, contact the support team first. We aim to respond within 48 hours.

• Step 1: Submit your complaint via live chat or email.
• Step 2: The support team will review the issue and respond within 2 business days.
• Step 3: If the issue remains unresolved, it will be escalated to senior management.
• Final step: the matter will be referred to an international gaming dispute resolution authority if required.

International gaming law applies to these Terms and any disputes arising from them. Failure to cooperate with the dispute resolution process may result in the claim being considered abandoned.

Unibet reserves the right to update or amend these Terms and Conditions at any time. Members will be notified of significant changes via email or SMS.

• At least 7 days' notice will be given before any changes take effect.
• Changes related to urgent security matters may take effect immediately.
• Continued use of the platform after changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

The most up-to-date terms and conditions are always available on this page. Previous versions can be provided by the support team upon request.